Training Services

What is an NVQ?

• NVQ’s are work related, competence based qualifications
• NVQ’s reflect the skills and knowledge needed to do a job effectively
• NVQ’s represent national standards recognised by employers throughout the country

How long is the course?

• NVQ Level 2 - Candidates normally complete within 4 – 6 months
• NVQ Level 3 – Candidates normally complete within 9 – 12 months 
• All assessments are carried out on site.
• Each candidate will be assessed individually at regular dates set between your company and us.

How much will it cost?

• Modern Apprenticeship Frameworks are 100% funded by ELWA
• Funding is open to all age groups
• All qualifications are accredited by City & Guilds

How will they be delivered?

• 1-2-1 On site by a qualified experienced assessor.
• Bespoke to the organisation.
• Bespoke to the job role / department.
• Bespoke to the location.
• Regular visits to candidate.
• Observation and evidence based.
• Positive feedback.
• Highlighting areas for improvement.
• All working towards maintaining motivation
• Abacus perform all the administration.
• Abacus perform all the day to day administration.
• Abacus provide all the MI.
• Flexible delivery therefore little or no impact on call volumes.
• The client controls access to learners.
• Eight week reviews on progress discussed and recorded.

Typical Programmes

• Contact Centre Operations
• Contact Centre Professionals
• Customer Service
• Business Administration
• Key Skills

Benefits to the employer

Employers play a vital role in deciding the standards for NVQsSo they really meet employer’s needs.                                                               

• They can help improve productivity and competitiveness
• They are a valuable tool for Business and Employee development
• They report significant benefits in terms of improved employee performance
• Motivation of staff
• Improved staff retention
• Better staff/supervisor relations
• Ensure your employees have the skills and knowledge to meet the company’s business needs.
• It will highlight further training needs
• All assessments are carried out on site
• NVQs cover a wide variety of Jobs and Levels

Benefits to the employee

• NVQs will help your career development
• You can achieve a recognised qualification for the work you are doing
• They are specific to the job you are doing
• They are transferable
• It shows commitment from your employer
• The qualification is recognised and excepted by colleges, Universities and Businesses throughout the country
• You will learn new skills
• There is no time limit on an NVQ, you work to your own abilities and convenience. (Although there are time guidelines in place for how long each level should take to complete)
• All assessments are carried out on site
• It will highlight further training needs
• You will be trained to the latest Industry standard
• Prove your knowledge and skills
• Increase your drive to succeed